Privacy Policy

Last Updated: July 23, 2026

Commission Rise ("Commission Rise," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Commission Rise platform, website, mobile applications, integrations, APIs, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

  • Create an account
  • Join an agency or team
  • Subscribe to a paid plan
  • Contact customer support
  • Complete forms
  • Connect third-party integrations

This information may include:

  • Name
  • Email address
  • Phone number
  • Agency name
  • Business address
  • Job title or role
  • Profile photo (if provided)
  • Login credentials
  • Billing information (processed securely by our payment processor)

Commission & Business Data

Commission Rise is designed to manage insurance commission information.

Depending on how your agency uses the platform, we may collect:

  • Commission records
  • Policy information
  • Carrier information
  • Product and plan information
  • Agent production data
  • Performance metrics
  • Sales activity
  • Override commissions
  • Bonus information
  • Chargebacks
  • Payment history
  • Goal tracking
  • Reports and dashboards

This data is owned by the agency or business using the Service.

CRM & Integration Data

If your organization connects Commission Rise with Sales Rise CRM (our white-labeled GoHighLevel CRM) or another supported integration, we may synchronize information such as:

  • Contact names
  • Contact IDs
  • Email addresses
  • Phone numbers
  • Tags
  • Pipeline information
  • Assigned users
  • Custom fields
  • Opportunity data
  • Other information authorized through the connected integration

Commission Rise only accesses the information necessary to provide the features enabled by your organization.

Payment Information

  • Payments are securely processed through Stripe.
  • Commission Rise does not store complete credit card numbers or payment credentials.
  • Stripe's collection and processing of payment information is governed by Stripe's Privacy Policy.

Automatically Collected Information

When you use our Services, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Login activity
  • Error logs
  • Usage statistics
  • Session information
  • Pages viewed
  • Feature usage
  • Referral URLs

We use this information to improve performance, security, and reliability.

2. How We Use Your Information

We use information to:

  • Provide the Services
  • Synchronize CRM and commission data
  • Generate reports and dashboards
  • Calculate commissions
  • Manage agency accounts
  • Process subscription payments
  • Authenticate users
  • Provide customer support
  • Improve product functionality
  • Develop new features
  • Monitor system performance
  • Detect fraud or abuse
  • Comply with legal obligations
  • Send service-related communications
  • Respond to user requests

We may also use aggregated, anonymized information for analytics and product improvement.

3. How Information Is Shared

We do not sell your personal information.

We only share information in the following situations.

Within Your Organization

If you belong to an agency or organization, authorized administrators and managers may access information associated with your account, including commission records, reports, and performance metrics.

Service Providers

We may share information with trusted providers that help operate our Services, including:

  • Stripe (payment processing)
  • Cloud hosting providers
  • Email delivery providers
  • Analytics providers
  • Customer support platforms
  • Error monitoring services
  • Infrastructure providers

These providers may only use information to perform services on our behalf.

Integrations

When authorized by you or your organization, Commission Rise may exchange information with connected third-party platforms including:

  • Sales Rise CRM
  • GoHighLevel
  • Stripe
  • Other approved integrations

Information shared is limited to what is necessary to perform the requested integration.

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights
  • Prevent fraud
  • Investigate abuse
  • Protect users or the public

4. Cookies & Similar Technologies

We may use cookies and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Improve user experience
  • Measure product usage
  • Analyze performance
  • Secure accounts

Most browsers allow you to manage or disable cookies. Some features may not function properly if cookies are disabled.

5. Data Retention

We retain information only for as long as necessary to:

  • Provide the Services
  • Maintain business records
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations

When an account is deleted, we will delete or anonymize personal information within a reasonable timeframe unless retention is required by law. Agency administrators may request deletion of organization data.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information. These measures include:

  • Encrypted transmission (HTTPS/TLS)
  • Secure cloud infrastructure
  • Role-based access controls
  • Authentication protections
  • Routine software updates
  • Monitoring for unauthorized access

No method of electronic storage or transmission can be guaranteed to be completely secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Request data portability
  • Object to certain processing
  • Withdraw consent where applicable
  • Opt out of marketing communications

Agency users should first contact their organization administrator regarding requests related to organization-owned data. You may also contact us directly using the information below.

8. Third-Party Services

Commission Rise may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

9. International Data Transfers

Your information may be processed or stored in countries other than your own. By using the Services, you acknowledge that your information may be transferred to jurisdictions that may have different data protection laws than your country of residence.

10. Children's Privacy

Commission Rise is intended solely for licensed insurance professionals, agencies, and businesses. Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If material changes are made, we will update the "Last Updated" date and may provide additional notice through the Services or by email where appropriate. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Commission Rise
Email: privacy@commissionrise.pro

© 2026 Commission Rise. All rights reserved.